TY  - SER
AU  - Datta Prosenjit
AU  - Gill Navjit
TI  - Companies that  Make Customers Happy
PY  - 0000///0
CY  - 
PB  - Oct 6, 2003
KW  - Consumer Satisfaction, Brands
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR5796.pdf
ER  -