TY  - SER
AU  - Sadh A
TI  - Customer Relationship Management and the Banking Industry
PY  - 0000///0
CY  - Productivity
PB  - April-June 2001
KW  - CRM , <Banking>
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR4160.pdf
ER  -