TY  - SER
AU  - M Anand
TI  - Rewriting the Rules
PY  - 0000///0
CY  - Business World
PB  - July 2, 2001
KW  - Call Centres,<Recruitment>
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR3854.pdf
ER  -