TY  - SER
AU  - Ghodeswar B.M.
TI  - Customer Relationship Management
PY  - 0000///0
CY  - Udyog Pragati
PB  - July-Sept 2000
KW  - CRM
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR3358.pdf
ER  -