TY  - SER
AU  - Priyadharshini R.
TI  - Widening Areas of Quality Management
PY  - 0000///0
CY  - jims 8M
PB  - July-Sept 2000
KW  - Quality,<Service Sector>
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR3303.pdf
ER  -