TY  - SER
AU  - Arora S.
TI  - Factor Analysis-An Application to Customer Satisfaction
PY  - 0000///0
CY  - Paradigm
PB  - Jan-Jun, 2000
KW  - Factor Analysis,<Customer Satisfaction>
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR3272.pdf
ER  -