TY  - SER
AU  - Wirtz J. & Kum D.
TI  - Serve and Volley
PY  - 0000///0
CY  - General Management Review
PB  - May-July 2000
KW  - Service Management, Service Marketing
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR3094.pdf
ER  -