TY  - SER
AU  - Simester D
TI  - Implementing Quality Improvement Programs Designed to Enhance Customer Statisfaction: Quasi-Experiments in the United States and Spain
PY  - 0000///0
CY  - JMR
PB  - Feb-00
KW  - Customer Satisfaction
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR2803.pdf
ER  -