TY  - SER
AU  - Prahalad & Krishnan
TI  - New Meaning of Quality in the Information Age
PY  - 0000///0
CY  - HBR
PB  - Sep-Oct 99
KW  - Quality, IT
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR2407.pdf
ER  -