TY  - SER
AU  - Nirmala S.
TI  - Making TQM Work - Some Critical Issues
PY  - 0000///0
CY  - Productivity
PB  - July-Sept 1998
KW  - TQM
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR1525.pdf
ER  -