TY  - SER
AU  - B.Joseph Pine and Gilmore James
TI  - Welcome to the Experience Economy
PY  - 0000///0
CY  - HBR
PB  - July-Aug, 1998
KW  - Customer Experience, Sales Management
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR1155.pdf
ER  -