TY  - SER
AU  - 
TI  - Total Quality Management: Key to Success
PY  - 0000///0
CY  - C F A
PB  - Nov-97
KW  - TQM, Total Quality Management, Transformations
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR1023.pdf
ER  -