TY  - SER
AU  - Pape William R.
TI  - Put Customers of the Line
PY  - 0000///0
CY  - World Executive's Digest
PB  - Sep-97
KW  - Customer Service, Service Automation
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR846.pdf
ER  -