TY  - SER
AU  - Parsuraman A
TI  - Reassessment of Expectations as a Comparison Standard in Measuring Service Quality:Implications for Further Reasearch
PY  - 0000///0
CY  - J.Marketing
PB  - Jan-94
KW  - Marketing, Service Quality, Customer Satisfaction
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR129.pdf
ER  -