TY  - SER
AU  - Pandit Ajay
AU  - Saini A K
TI  - CRM : A Tool for Competititve Advantage
PY  - 2002///
CY  - Productivity
PB  - April - June
KW  - CRM
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR4874.pdf
ER  -