TY  - SER
AU  - Panda Tapan K
TI  - Service Quality Value Alignment through Internal Customer Orientation in Financial Services : An Exploratory Study in Indian Banks
PY  - 2002///
CY  - Applied Finance
PB  - May
KW  - Financial Services, Banks
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR5305.pdf
ER  -