TY  - BOOK
AU  - Zemke Ron
TI  - Service Edge : 101 Companies That Profit From Customer Care
SN  - 0452264936
U1  - 658.8 
PY  - 1989///
CY  - New York
PB  - Penguin
KW  - ,Zemke Ron,Service Edge : 101 Companies T,Schaaf Dick,Peters Tom,Service Marketing,Customer Care
KW  - Marketing Management
N2  - Master : 6003
ER  -