TY  - SER
AU  - Dasgupta Arundhuti
TI  - Going the Six Sigma Way
PY  - 2003///
CY  - Indian Management
PB  - Mar
KW  - Six Sigma, Customer Satisfaction
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR5189.pdf
ER  -