TY  - SER
AU  - Maxham III James G
AU  - Netemeyer Richard G
TI  - Firms Reap What they Sow : The Effects of Shared Values and Perceived Organizational Justice on Cusomer's Evaluations of Complaint Handling
PY  - 2003///
CY  - Journal Of Marketing
PB  - Jan
KW  - Share Values, Customer Evaluation
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR5221.pdf
ER  -