TY  - SER
AU  - Mohamed H Peeru
AU  - Sweetlin S E
TI  - Call Centers as Strategic Tools for Customer Relationship Management
PY  - 0000///0
CY  - jims 8M
PB  - Jan - Mar
KW  - Call Centres, CRM
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR5384.pdf
ER  -