TY  - BOOK
AU  - Lake Neville
AU  - Hickey Kristin
TI  - Making Customer Service Happen: Simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs
SN  - 1875889515
U1  - 658.8 
PY  - 2006///
CY  - Chennai
PB  - Viva Books Private Limited
KW  - Customer satisfaction
KW  - Marketing Management
ER  -