TY  - BOOK
AU  - Labovitz, George
AU  - Rosansky, Victor
AU  - Chang, Sang Yu
TI  - Making Quality Work: A Leadership Guide For The Results, Driven Manager
SN  - 0887305822
U1  - 658.3 
PY  - 1993///
CY  - New York
PB  - HarperCollins Publishers Inc
KW  - Total Quality Management, Consumer Satisfaction, Leadership
KW  - Human Resource Management
ER  -