TY  - BOOK
AU  - Brown Stanley A
AU  - Gulycz Moosha
TI  - Performance Driven CRM: How to Make Your Customer Relationship Management Vision a Reality
SN  - 9788126510108
U1  - 658.8 
PY  - 2006///
CY  - New Delhi
PB  - Wiley India Pvt ltd
KW  - CRM, Performance
KW  - CRM
ER  -