TY  - BOOK
AU  - Ford Lisa
AU  - Mcnair David
TI  - Exceptional Customer Service
SN  - 9781580624589
U1  - 658.8 
PY  - 2009///
CY  - New Delhi
PB  - Viva Books Pvt Ltd
KW  - CRM, Customer Relationship Service
KW  - Marketing Management
ER  -