TY  - BOOK
AU  - Seybold Patricia B
TI  - Capitalising On Customers - An Executives Guide To Crm
SN  - 9788125918745
U1  - 658.8 
PY  - 2005///
CY  - Mumbai
PB  - Vikas Publications
KW  - CRM, Customer Relationship
KW  - CRM
ER  -