TY  - BOOK
AU  - Conlow, Rick
AU  - Doug Watsabaugh
TI  - Telephone Skills That Satisfy Customers:  Unleash The Full Potential of The Telephone
SN  - 9788130918389
U1  - 651.7 
PY  - 2011///
CY  - Mumbai
PB  - Viva
KW  - Communication
KW  - Telephone Skills
ER  -