TY  - BOOK
AU  - Finch, Lloyd C
TI  - Telephone Courtesy and Customer Service: Be Your CompanyS Lifeline To Customers
SN  - 9788130918464
U1  - 651.7 
PY  - 2011///
CY  - New Delhi
PB  - Viva Publications
KW  - Telephone Courtesy
KW  - Customer Service
ER  -