TY  - BOOK
AU  - Morgan Rebecca L
TI  - Calming Upset Customers: Staying Effective During Unpleasant Situations
SN  - 9788130918181
U1  - 658.8 
PY  - 2004///
CY  - New Delhi
PB  - Viva Publications
KW  - Communication Techniques, Customer Satisfaction, CRM, Customer Relationship Management
KW  - Marketing Management
ER  -