TY  - BOOK
AU  - Finch, Lloyd C
TI  - Call Centre Success: Essential Skills For CSRS
SN  - 9788176495271
U1  - 658 
PY  - 2004///
CY  - New Delhi
PB  - Viva Publications
KW  - Call Center
KW  - Success
KW  - CSRs
KW  - Corporate Social Responsibility
KW  - General Management
ER  -