TY  - BOOK
AU  - Ahoy Christopher
TI  - Customer-Driven Operations: Aligning Quality Tools and Business Processes for Customer Excellence
SN  - 9780071608312
U1  - 658.5 
PY  - 2009///
CY  - New Delhi
PB  - McGraw Hill
KW  - Business Logistics, Customer Relations, Industrial Management, Production Management
KW  - Operations Management
ER  -