TY  - BOOK
AU  - Schmidt Waldemar
AU  - Adler Gordon
TI  - Winnig At Service: Lessons From Service Leaders
SN  - 0470848235
U1  - 658.812 
PY  - 2005///
CY  - USA
PB  - Wiley
KW  - Customer Service
KW  - Marketing Management
ER  -