TY  - BOOK
AU  - Chaturvedi Mukesh
AU  - Chaturvedi Abhinav
TI  - Customer Relationship Management: An Indian Perspective
SN  - 8174464565
U1  - 658.8 
PY  - 2008///
CY  - New Delhi
PB  - Excel Books
KW  - CRM
ER  -