TY  - BOOK
AU  - Fitzsimmons, J.
AU  - Fitzsimmons, Mona J.
TI  - Service Management For Competitive Advantage
SN  - 0071133127
U1  - 658.4034 
PY  - 1994///
CY  - New York
PB  - McGraw Hill
KW  - Service Enterprise
KW  - Service Operation
KW  - Quantitative Model- Service Application
ER  -