Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.

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BookPublisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Description: 1 online resource (432 pages) : illustrationsContent type:

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Item type	Current library	Call number	Status	Date due	Barcode
E-Books	Main Library	658.8/343 (Browse shelf(Opens below))	Available

Previous	No cover image available	No cover image available	No cover image available		No cover image available			Next
Previous	658.8/343 What's in a name?	658.8/343 The age curve	658.8/343 Consumer satisfaction	658.8/343 Beyond the ultimate question :	658.8/343 Join the conversation	658.8/343 Loyalty schemes in retailing :	658.8343 Wat Economics of the Brand : Marketing Analysis	Next

Includes bibliographical references and index.

Description based on print version record.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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