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Managing the customer experience : a measurement-based approach / Morris Wilburn.

By:

Wilburn, Morris, 1953- [author.]

Material type: Book

BookPublisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007Description: 1 online resource (128 pages) : illustrations, tablesContent type:

text

Media type:

computer

Carrier type:

online resource

Subject(s):

Genre/Form:

Electronic books.

Additional physical formats: Print version:: Managing the customer experience : a measurement-based approach.DDC classification:

658./12 22

LOC classification:

HF5415.335 .W55 2006eb

Online resources:

An electronic book accessible through the World Wide Web; click to view

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
E-Books	Main Library	658./12 (Browse shelf(Opens below))	Available

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Previous	658.1/141 How to succeed as a lifestyle entrepreneur	658.1/141 Starting your new business	658.1/142 Lessons from the edge	658./12 Managing the customer experience :	658.1/2 Directors as guardians of compliance and ethics within the corporate citadel	658.1/2 A short guide to customs risk	658.12 ACH Company Law and Secretarial Practice	Next

Includes bibliographical references and index.

Description based on print version record.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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