Service Breakthroughs: Changing the Rules of the Game (Record no. 92452)

MARC details
000 -LEADER
fixed length control field 00452aam a2200169 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 170724b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781416576860
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Cutter HES
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Heskett James L
245 ## - TITLE STATEMENT
Title Service Breakthroughs: Changing the Rules of the Game
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc The Free Press
Date of publication, distribution, etc 1990
Place of publication, distribution, etc New York
300 ## - PHYSICAL DESCRIPTION
Extent 306
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Service
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Sales Management
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a Marketing
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Programme Full call number Barcode Date last seen Date last borrowed Cost, replacement price Koha item type Collection Type
    Dewey Decimal Classification     Reference book Main Library Main Library Marketing 20/07/2017 6085 1012.20   658.8 HES 99124 02/08/2017 27/07/2017 1446.00 Book Foreign Book

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